Phase 5: Interviews, Video Tour, and Observations
Your auditor will make appointments with you and select employees for a video interview. You will have an opportunity to provide additional documentation or other information and ask questions.
Your auditor will schedule a 1-hour video tour and clinical observations of at least 3 randomly selected clients.
In the event of cancellation due to illness or closure, the appointment can be rescheduled 2 times. The video tour and client observations must be completed within 3 weeks of the first scheduled appointment.